Warranty

Can I upload photos to support my claim?

• Yes—the online form allows attachments/images to document issues.

How do I submit a warranty claim?

• Use the online Warranty Request form: https://ivoryhomes.com/warranty
• For emergencies call 801‑747‑7000

How long does it take to get a response on a claim?

• I don't have the answer to this question at this time. I can be sure this is noted for someone to reach out to you and provide you with the answer.

Is normal settlement cracking covered?

• I don't have the answer to this question at this time. I can be sure this is noted for someone to reach out to you and provide you with the answer.

Is the warranty transferable to a new owner?

• I don't have the answer to this question at this time. I can be sure this is noted for someone to reach out to you and provide you with the answer.

What are the warranty coverage periods?

• 10‑Year Structural, 2‑Year Systems, 1‑Year Workmanship & Materials (limited warranty).

What can void parts of the warranty?

• I don't have the answer to this question at this time. I can be sure this is noted for someone to reach out to you and provide you with the answer.

What’s considered an emergency?

• I don't have the answer to this question at this time. I can be sure this is noted for someone to reach out to you and provide you with the answer.

When do I get my 1‑year walkthrough?

• I don't have the answer to this question at this time. I can be sure this is noted for someone to reach out to you and provide you with the answer.

Who covers appliance issues?

• I don't have the answer to this question at this time. I can be sure this is noted for someone to reach out to you and provide you with the answer.